Customer service
How can I contact customer service?

You can contact us by e-mail at info@venauniformy.pl or by phone at +48 535 888 215 .

What are the working hours of the Customer Service Department?

Our team is available from Monday to Friday, from 9:00 to 17:00.

Can I place an order by phone or e-mail?

Yes, orders can be placed by phone or e-mail. Contact us for more information.

Execution of the contract
Can I change my order after placing it?

Changes to the order are only possible before it is prepared for shipment. Please contact us as soon as possible.

What is the time to process the order?

The standard order processing time is 1-5 business days.

How can I get an invoice for purchased products?

If the invoice option is selected when placing an order and the necessary data is provided, such as the Tax Identification Number, the invoice will be attached to the order.

Can I cancel my order before it ships?

It is possible to cancel an order before it is shipped. Please contact us to do this.

Can I order a product to an address other than my billing address?

Yes, you can provide a different delivery address when placing your order.

I wasn't able to complete the payment for my order, what now?

If you were unable to complete your payment, we recommend placing a new order. The previous order will be automatically canceled. If you still encounter payment problems, please contact us for help.

How can I pay for my order?

We accept payments by credit card, bank transfer and deferred PayPo payments.

What should I do if I was unable to complete the payment?

If you were unable to complete your payment, we recommend placing a new order. The previous order will be automatically canceled. If you still encounter payment problems, please contact us for help.

What are PayPo payments?

PayPo is a payment method that allows you to purchase products and pay for the order up to 30 days after receiving it, without additional costs. This allows you to check the products before the final payment. PayPo also offers the option of spreading payments into smaller installments, which increases your financial flexibility.

What are the delivery options and how much does shipping cost?

We offer delivery by Inpost or GLS courier and parcel lockers. The shipping cost depends on the selected shipping method.

How can I track the status of my order?

After your order has been shipped, you will receive a link to track your shipment.

Is it possible to deliver abroad?

Yes, we ship internationally. Costs and options are available on the order page.

Returns, exchanges, complaints
Can I exchange the product for a different size or color?

It is possible to exchange the product for a different size or color. To do this, you must send the product back (at your own expense), including information about the size or color you would like to exchange. If the product you are interested in is available, we will send it to you at our expense. In the event of unavailability, we will contact you to arrange possible alternatives or a refund procedure.

How can I return purchased goods?

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Products made to individual order, e.g. products with embroidery, are not subject to returns.

Is there a time limit for returns of purchased products?

You have 30 days to make a return from the date you receive the order from the courier.

Discount codes and loyalty club
How can I get discount codes?

Discount codes can be obtained by subscribing to our newsletter, participating in promotions, or as part of our loyalty club. We encourage you to regularly check our website and social media, where we announce special offers.

How can I redeem a discount code?

You can redeem the discount code during the ordering process, at the checkout stage. Enter the code in the appropriate "Enter discount code" field and the discount will be automatically applied to your order.

Can discount codes be combined?

Typically, discount codes cannot be combined with other promotions, unless the regulations of a given promotion clearly state otherwise.

What is a loyalty club and how can I join it?

The loyalty club is a program that rewards our regular customers with points for their purchases and activities. To join the club, simply register on our website and start shopping, collecting points that can later be exchanged for discounts or special offers.

What are the benefits of a loyalty club?

Loyalty club members can benefit from exclusive discounts, early access to promotions, special birthday offers, and earn points for purchases that can be converted into discount coupons.

Are there any restrictions on using discount codes?

Discount codes may have a specific validity period or be limited to specific product categories or a minimum order value. Details regarding restrictions and conditions of use of codes can be found in the promotion regulations.